Terms & Conditions


Welcome to masalakada customer service. Please read our terms and conditions before, for smooth and safe purchase.

Please read these conditions carefully before using the masalakada website and application. By using the masalakada website, you signify your agreement to be bound by these conditions.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. Our agree and acknowledge that you will use your account on the website to purchase products only for your personal use and not for business purposes. Masalakada.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.


Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


 

Web browser cookies: Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert the Users when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information: maslakada.com may collect and use User's personal information for the following purposes:

  • To improve customer service:

  • Information provided by Users helps us respond to the customer service requests and support needs, more efficiently.

  • To personalize User experience:

  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site:

  • We may use feedback provided by the User/s to improve our products and services.

  • To run a promotion, contest, survey or other Site feature.

  • To send the User/s information they agreed to receive about topics of interest to them.

  • To send periodic emails.

We may use the email address to respond to the inquiries, questions, and/or other requests of User/s. If User/s decide/s to opt to be part of our mailing list, then the User/s will receive emails about company news, updates, related product or service information, etc. If at any time the User/s would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

 

How we protect User's information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User's personal information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing personal information of User/s: We do not sell, trade, or rent User's personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding User/s with our subsidiaries, our business partners, trusted affiliates and advertisers for the purposes outlined above

 

Changes to this privacy policy: Masalakada.com shall update this privacy policy at its sole discretion, the date of updating would reflect on this page. Users are advised to check this page for any changes in the privacy policy and to stay informed about how the personal information of the Users is protected by us. The User/s hereby acknowledge/s and agree/s that it is their responsibility to review this privacy policy periodically and become aware of modifications.


Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not masalakada.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offense or other unlawful activity

  • to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam

  • to cause annoyance, inconvenience or needless anxiety



Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by us. If any product is out of stock or market price go beyond our limit, we will return back your payment and order on that stock will be cancelled.

Delivery policy

Normally we are trying to deliver goods within 24 to 36 hours,We will try to keep delivery time, But some time it will take more time also. Masalakada not guaranteed on delivery time and masalakkada not responsible for in any delay delivery. So masalakada not liable for any lose to its customers because of delay delivery. Also masalakada have a full right to deny any delivery locations at any time with out any prior notice.In case customer is not available at delivery points in working time,they have to inform us their available time at the time of order. In case commercial vehicles cant drive in to your delivery point,customer have to receive goods from delivery van itself.Delivery charges have to pay along with the bill.Masalakada.com have a full right to change the delivery charges wat any time with out any prior charges.



Refund policy.

In case ordered goods out of stock or price hiked abnormally ,masalakada will return money back to customers account within 3 working days. In case customer cancelled the order before goods dispatch ,total amount will be back to customers within 3 working days.. In case customer cancelled the order after goods dispatch the 5% of total value will be reduced from the payment and rest 95% will be return to the customer within 3 working days.

Taxes

All prices are inclusive of Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.

Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Masalakad.com reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of masalakada.com violates these Conditions of use and, or terminate your permission to access or use this website.

.Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of masalakada.com, its affiliates or contents brand owners and is protected by India copyright laws. The compilation of all content on this website is the exclusive property of masalakada.com by laws of India copyright and database right laws. All software used on this website is the property masalakada.com, its affiliates or its software suppliers and is protected by Indian laws.

Children

Use of maslakada.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use maslakada.com only with the involvement of a parent or guardian.

Communications

When you visit masalakada.com or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

Notice and Procedure for notifying maslakada.com of Objectionable Content

If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined under Section 8 above, please notify us immediately by copying the Notice to maslakada.com of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail or call to our contact number.

E-mail: info@masalakada.com contact no: 04954013366



Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Your acceptance of these terms: By using this Site, the Users signify their acceptance of this policy as may be modified from time to time. The Users are advised not to access this site if they do not agree to our privacy policy. The above mentioned privacy policy shall be applicable for the information and data collected by our call centers as well.



Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Calicut district only


 

Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@masalakada.com OR 0495 4013366